Responsible Gaming at iqz10
Our Commitment to Players
iqz10 is built for entertainment. Cricket nights, card sessions, live tables — all of it should stay enjoyable. When a game stops feeling like fun and starts feeling like pressure, something has gone wrong. This page explains what iqz10 does to help, and what you can do as a player to stay in control.
Responsible gaming is not an afterthought at iqz10. The tools described below — deposit limits, cooling-off periods, self-exclusion — are live in your account settings. No waiting, no support ticket needed for most of them.
Bangladesh has a large mobile-first player base. Many people play during commutes or cricket matches, often in short sessions on their phone. iqz10's responsible gaming tools are designed to work on mobile just as easily as on desktop — a few taps, not a complicated process.
Age Verification – Under 18 Players
iqz10 does not allow any person under the age of 18 to open an account, deposit funds, or play any game. This is not a guideline — it is a hard rule, and iqz10 enforces it through identity verification at the point of withdrawal (and in some cases at registration).
Acceptable identity documents for age verification in Bangladesh include:
- National ID Card (NID)
- Passport
- Driving Licence
If a player cannot provide one of the above documents, the account will be suspended and any winnings will not be released until identity is confirmed. If we determine that a minor accessed the account, the account will be permanently closed and funds returned to the payment source.
Check Yourself Before It Becomes a Problem
Problem gambling rarely announces itself. It builds gradually. The questions below are not a clinical test — they are prompts to help you check your own habits honestly. If two or more of these feel familiar, it is worth taking a break.
- Have you been spending more time playing than you intended this week?
- Have you deposited more than once in a session to try to recover a loss?
- Have you felt irritable or restless when you couldn't play?
- Have you kept your playing habits secret from family or friends?
- Have you borrowed money or skipped a bill to fund your account?
- Has gambling affected your sleep, work, or relationships in the past month?
Answering "yes" to even one of these is worth taking seriously. iqz10 makes it easy to pause your account without having to explain yourself to anyone.
Warning Signs Worth Paying Attention To
These patterns, when they appear regularly, suggest gambling has shifted from a hobby to a dependency. They apply regardless of how much money is involved.
Important: If you recognise more than two of these in yourself right now, please use iqz10's self-exclusion tool or reach out to 24/7 Live Chat before you deposit again.
Tools You Can Use Right Now
All of the following tools are available directly in your iqz10 account under Settings → Responsible Gaming. They take effect immediately after you save them.
| Tool | What It Does | How Long to Activate |
|---|---|---|
| Deposit Limit Daily, weekly, or monthly cap on how much you can add to your account | Blocks deposits above your chosen amount for the period you set | Instant |
| Loss Limit Caps total losses within a set time window | Pauses betting once your net loss hits the threshold | Instant |
| Session Time Reminder Get a notification after playing for a set number of hours | Sends an in-app alert reminding you how long you've been playing | Instant |
| Cooling-Off Period Short break: 24 hours, 7 days, or 30 days | Locks you out of deposits and gameplay for the duration you choose | Instant — cannot be reversed early |
| Self-Exclusion 6 months or permanent | Closes all access to your account including deposits, play, and bonuses | Within 24 hours of request |
Note on limits: Increasing a deposit or loss limit takes 7 days to come into effect — this cooling-off delay is intentional and cannot be bypassed. Reducing a limit takes effect immediately.
Taking a Break – Suspension and Self-Exclusion
A cooling-off period is best when you need a few days away. Self-exclusion is the right tool when you want to stop for the foreseeable future. Neither requires a reason or a lengthy process at iqz10.
How to Request Self-Exclusion
-
1
Contact 24/7 Live Chat
Tell the support agent you want to self-exclude and specify 6 months or permanent. No other explanation is needed.
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2
Confirm Your Identity
The agent will verify your account using your registered mobile number or NID — this takes under 2 minutes.
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3
Account Closed Within 24 Hours
iqz10 will close your account to deposits, play, and bonus notifications. Any withdrawable balance will be processed to your registered bKash or Nagad account.
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4
Reinstatement (6-Month Only)
After the full 6-month period, you may request reinstatement through Live Chat. There is a mandatory 7-day reflection period before the account reopens.
Permanent self-exclusion cannot be reversed under any circumstances. iqz10 also retains a record of permanently excluded accounts to prevent re-registration under a different number or name.
Deposit and Loss Limits
Setting a deposit limit is the single most practical thing you can do to stay in control. It removes the ability to "just deposit one more time" in the heat of the moment. iqz10 recommends every player — not just those who feel they have a problem — set a monthly deposit limit equal to what they can comfortably afford to lose entirely.
For context: the minimum deposit at iqz10 is ৳450. A realistic monthly entertainment budget for many casual players is between ৳1,500 and ৳5,000. Setting a limit at that level keeps play in proportion.
Loss limits work alongside deposit limits. If you set a weekly loss limit of ৳2,000, the platform will prevent any further bets once your net session losses hit that number, even if you have remaining balance in your account.
Protecting Minors at Home
If you share a device with children or teenagers, there are steps you can take to prevent accidental or deliberate access to iqz10:
- Log out of iqz10 completely after each session — do not use "Remember Me" on shared devices.
- Use Android's built-in parental controls or a third-party app such as Google Family Link to restrict access to gambling websites.
- Keep your bKash or Nagad PIN separate from your iqz10 login credentials.
- If you use the iqz10 app, enable your phone's fingerprint or PIN lock so the app cannot be opened without authentication.
iqz10 does not direct any marketing at people under 18. All bonus communications, push notifications, and promotional emails from iqz10 are only sent to verified adults.
Where to Get Help
iqz10's 24/7 Live Chat is the fastest way to activate any of the tools on this page. If you would prefer to speak to someone outside of iqz10, independent support is available. While Bangladesh does not yet have a national gambling helpline, the following channels can help:
- Kaan Pete Roi — Bangladesh's emotional support helpline, available via phone for general mental health and addiction concerns.
- Gamblers Anonymous (international) — online meetings open to anyone worldwide, available in English.
- BeGambleAware (UK-based, English-language) — begambleaware.org — independent guidance and self-assessment tools.
iqz10 does not benefit from players who are gambling in distress. If Live Chat identifies a player who appears to be in a vulnerable state, the support team is trained to suggest responsible gaming tools proactively.
Questions About This Policy
01 Can I lower my deposit limit immediately?
02 What happens to my balance if I self-exclude?
03 Will iqz10 still send me promotional messages after I self-exclude?
04 Can someone else request self-exclusion on my behalf?
05 Does iqz10 share my responsible gaming data with anyone?
06 I forgot my password and can't log in. Can I still request self-exclusion?
This page reflects iqz10's responsible gaming policy as of November 2026. iqz10 reserves the right to update these procedures. Players will be notified of material changes via their registered mobile number. Continued use of the platform after notification constitutes acceptance of updated terms.