iqz10 Privacy Policy: What We Keep and Why

What we hold when you open an account

Signing up asks for a mobile number, a password, your full name and your date of birth. We check the date of birth because only adults may play on iqz10. When you add a payment method later, we also store the wallet number and the name registered to it, so a withdrawal goes back to the same person who sent the money.

Details you type yourself

Name, mobile number, date of birth and password. Passwords are stored scrambled. Nobody on the support team can read yours, and no one from iqz10 will ever ask for it in chat, on the phone or by SMS.

Details we record automatically

Device model, browser, language, IP address and the pages you open inside your account. These logs help us close accounts run by bots and settle a dispute about a bet that did not load on your screen.

Payment details from bKash, Nagad and Rocket

A deposit sends us a transaction ID, the amount, the wallet number and a timestamp. We do not see your wallet PIN, and we cannot view your balance with the operator. Cashier records are matched against your game history so the ledger stays straight. They are passed to the payment provider only when a transfer fails and needs a manual check, and that check usually finishes within 4 minutes. Withdrawals follow the same route in reverse.

Checking your ID before the first withdrawal

Our own controls, and the rules that apply to money leaving the country, mean we verify players before paying out. Upload one document: a National ID card, a passport or a driving licence. The team reviews it in about 2 hours on a normal day, and a first withdrawal takes up to 6 hours while the file is confirmed. The photo stays with your verified record and is never used for marketing.

If the name or the date of birth on the document does not match your iqz10 profile, the payout is paused until the difference is sorted. Live chat can fix most of these cases the same day.

Who inside iqz10 can see your file

Support agents see your name, contact number, recent tickets and chat history. Payments staff see deposit and withdrawal records. The marketing team sees whether you have opted in to messages, and nothing else. Access is granted by role, checked on a schedule, and removed the same day a staff member leaves.

We do not sell player data. We do not hand your number to outside advertisers. Information goes to a bank or to a law enforcement request only when the request is written, specific and legally valid, and we tell you about it unless we are barred from doing so.

Cookies we set and how to clear them

Cookies keep you logged in, remember your language, and let the cashier finish a deposit when a mobile connection drops mid-transfer. We also count page visits in bulk, so we know which game categories people actually open on a phone. No cookie carries your bKash PIN or your ID photo.

You can block cookies in your browser settings. The login page and the cashier will then stop working properly. Clearing cookies on a shared handset also signs you out, which is worth doing if you play at a shop or a cyber café in Dhaka or Chattogram.

What you can ask us to do

Open live chat, write "privacy request" in the first message, and pick one of the four options below. We reply within a working day. If a request cannot be met, we say why in plain words rather than a standard clause.

• Send me a copy. Your profile, deposit list and bet history, delivered as a file through the chat window.
• Correct a mistake. A misspelled name, an old number, a birth year typed wrong. Send the corrected document and we update the record.
• Close the account. Closure blocks further logins and stops marketing messages. Some records stay after closure because accounting and anti-fraud rules require them, and we list the ones that remain.
• Stop the messages. One chat message removes you from SMS and app notifications. Service messages about a pending withdrawal still reach you.

How long records stay on our servers

We keep a record for as long as it has a purpose, then delete or anonymise it. The table below shows the pattern we apply to a normal account.

Keeping the account safe on a shared phone

Most privacy problems we handle start with a shared handset. Set a screen lock, log out at the end of a session, and never pass your one-time code to a caller who says they are from iqz10. Our staff do not call to ask for that code, and they do not ask for your password either.

If a phone is lost, message live chat at once. We freeze the account and the withdrawal option until you set a new password on a device you control. Traffic between your phone and our servers is encrypted, and the app is free to download from the app page.

Updates to this policy

A new payment method or a new app build can change what we collect. When that happens this page is edited and the change is noted in your account inbox before it takes effect. Keep using iqz10 after that point and the edited text applies to you. Earlier versions are available from the desk on request.

Reaching the privacy team

Live chat runs 24/7 and is the fastest route to a person. For an ID review or a data copy, the agent gives you a reference and an expected reply time, and you can follow the ticket from the help pages. We answer privacy questions only through those channels, not by post and not through social media comments, because we cannot confirm who is behind a public post.

Short answers to common questions

Still deciding whether to join? Read the iqz10 register page to see exactly which details we ask for at signup, or return to the iqz10 home page.